The post 7 Work From Home Customer Service Jobs With Benefits appeared first on Work from Home Happiness.
]]>I know work from home phone jobs aren’t exactly popular. However, you shouldn’t write them off entirely.
For starters, these jobs are readily available. When you want to work from home sooner than later, these are your best bet.
Plus, a lot of work from home phone jobs are customer service related. Essentially, it’s like working in a call center but you get to sit at your own desk and not a noisy office.
And, customer service jobs from home are mostly entry-level. That means you don’t need a ton of experience to get hired. More still, there are ways to advance your remote career in customer service. Sure, you start off with a work from home phone job but you can end up as a supervisor, manager, or department head.
Lastly, these jobs provide set schedules, steady pay, and employee benefits! Not too shabby, right?
So, before you decide that phone jobs or customer service isn’t right for you – consider all the pros that come with them. Then check out this list of seven work from home customer service jobs with benefits.
A call center or phone job from home might not be at the top of your list. However, there are awesome companies hiring customer service pros year round. Honestly, these are great companies to check out to jump start a work from home career.
As a Virtual Customer Care Representative you’ll answer inbound calls and help Amex cardholders. Callers may have questions about products or services. You’ll listen to their issues and provide solutions. Sometimes, (but only when appropriate) you might cross sell products.
American Express prides themselves on the first-class service their customers are entitled to as cardholders. You’ll reinforce this level of service with each and every customer interaction. Fortunately, this satisfaction-oriented mindset isn’t lost on employees. American Express offers very competitive pay and generous benefits:
Amex also reimburses you for your internet and phone costs each month! You’ll have growth opportunities and be acknowledged for a job well done (no wonder American Express was named one of the top remote companies by FlexJobs!)
You probably know of Xerox as the copy machine people. Today, it’s a global document and business solutions company. Xerox also has a Virtual Office Program with a variety of work from home jobs. There is a good mixture of work from home phone jobs and non-phone roles, including:
Xerox is often popular for its online data entry jobs but don’t forget about its phone-based roles with benefits!
Keep in mind, Xerox has some location requirements for remote roles. However, many of its customer care jobs are available nationally. Either way, Xerox employees receive competitive pay, growth opportunities and benefits like:
Xerox is supportive of its employees. Additionally, there are assistance programs available for unexpected life events. Lastly, Xerox is military friendly through its Heroes@Home program.
Next, let’s look at Support.com. As you may have guessed by its name, Support.com solves technical support issues for its clients. To do this, the company hires remote agents across the US. These roles are tech-focused work from home phone jobs. However, there are chat and email support tasks too. By using remote agents, Support.com is able to offer tech support for both small and large companies.
A Client Services Remote Technician handles inbound support requests. At times, you may place outbound calls too. In addition, agents tackle complaints, solve tech issues, and upsell. Most importantly, Support.com has benefits like:
Lastly, Support.com pay starts at $11.00 an hour. However, you can receive regular raises. There are also higher pay rates for bilingual reps.
Another company with phone jobs is Apple. I bet you’ve owned an Apple product during some point in time. That real world use of an iPhone, iPad, or Mac can lead to remote work – especially when you’re an active user.
At the present time Apple has both chat agent and at home advisor jobs. In order to land these roles you need to be an iOS user. As long as you use (or used) them before, you’re past the first step!
Additional qualities needed include a passion for technology and helping people. Likewise At Home Advisors provide both customer service and tech support. Since they’re the first point of contact, advisors troubleshoot and solve product issues while equally providing customer service.
In addition to competitive pay, part time and full time workers receive:
Apple will also support you in your career objectives and give you your own career development plan. Without a doubt, Apple is a great option for work from home phone jobs.
Sitel is a global network of outsourced customer service solutions. In other words, Sitel contracts with companies large and small to handle their customer service needs. At this time most of its clients are in financial, retail, hospitality, and health care.
Because Sitel works with a variety of clients, a Work@Home Agent may help customers with billing, account questions, orders, and sometimes tech support.
Coupled with work variety, Sitel provides good pay and better benefits like:
Keep in mind you need a phone line, headset, and high speed internet connection. Provided that you have these, Sitel is a solid source of remote work.
Another option is Convergys – a customer management solutions company. Similarly to Sitel, Convergys contracts with companies to handle their customer service needs. In short, Convergys brings the call center to you.
A Convergys Home Agent may help customers with questions about their cable bills or explain cell phone plans. Convergys contracts with big-name companies for the most part. In fact, you might have talked to a Convergys Agent the last time you called your wireless carrier!
Overall Convergys work from home phone jobs are like the others on this list. There are no startup fees as well as paid training. In addition to set hourly ages, Convergys offers plenty of perks like:
This certainly is a chance to build a home-based career. After all, Convergys offers advancement opportunities to dedicated agents with a proven track record of success!
Lastly, let’s look at Concentrix. This is a rather unique company compared to others on this list. Instead of business hours, Concentrix offers 24/7 support for its clients. As a result, there are overnight and early morning work from home phone jobs here. In other words, it’s a good option for those looking to moonlight from home!
As a Product Support Advisor with Concentrix you work with customers of a large technology company. You will encounter all kinds of calls due to the services it provides. But don’t worry! Concentrix specifically trains you for this.
With 40 years in business, Concentrix recognizes their success is directly related to that of their employees. They set out to make sure employees are happy by offering benefits like:
The hourly rate starts at $9.25. However, there are opportunities to earn monthly bonuses as well as regular pay increases!
Although work from home phone jobs aren’t popular, don’t rule them out. All in all, customer service is in demand. As a result it’s easy to find work. So before you say no, remember the perks.
For the most part there are good benefits like paid time off and insurance. Plus you get to work from home! What’s not to love?
Find more jobs at FlexJobs. Remember to use SAVE30 for extra savings.
You’ve got this!
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]]>The post Companies You Know & Trust That Hire You To Work From Home In Customer Service appeared first on Work from Home Happiness.
]]>And, if you’re a little nervous about scams or prefer the security of working with a well established company you know and trust, no problem, there are opportunities there too.
In fact, there are five well-known companies that will hire you to work from home as a customer service agent. Read on to learn who they are, and how you can apply!
The world’s largest online retailer is also a remote-friendly company. In fact, Amazon has an entire virtual division of customer service pros. You may be tasked with answering live chats, emails or incoming calls.
While Amazon ramps up hiring during the super-busy holiday season, there are opportunities to work year round too. Currently, you must reside in certain states to be considered.
There are also a growing number of virtual positions that are customer-service related but in a B2B capacity. For example, with the recent launch of Amazon Restaurants — a program that allows customers to order food from their local fave restaurants — there’s a need for virtual reps to provide technical and account support to restaurants, not customers.
You never know what Amazon will cook up next that will lead to remote-friendly job opportunities. Visit their virtual careers page to search current openings and learn more about their work from home customer service jobs!
Note: Amazon doesn’t always hire in every state. Typically, the following are states with virtual job options at Amazon:
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming
You probably have an iPhone or iPad or an old iPod lying around somewhere. And this familiarity with Apple products can help you land a work from home job in customer service.
Through Apple’s At-Home Program, you can help fellow Apple users with their devices while working from your home office.
A day in the life of an At-Home Advisor at Apple centers around being the friendly, thoughtful, and helpful connection between product and company. This means you’ll answer questions about products and services and troubleshoot any issues a user may be experiencing.
At times, there are even opportunities to work as a chat agent for Apple’s popular iTunes platform. And because Apple wants their employees to be active product users, you’ll also receive a free iMac to use for work. How’s that for an added bonus?
You don’t necessarily need to be a tech genius to be considered, but being comfortable with Apple products is a must. You’ll also need a home office with a door you can shut, ergonomic chair, desk, and a network connection.
Interested? Stop by Apple’s job openings page to discover which at-home advisor positions are available today.
Even if you don’t have an AmEx in your wallet, I bet you’re at least familiar with this international credit card company.
At last count, American Express had more than 52 million cardholders. That’s a whole lot of people with questions about their plastic to take care of. That’s where you come in.
American Express routinely hires representatives to provide world class customer service to their card carriers. But there’s also an opportunity to work remotely as a travel agent at American Express. Travel counselors assist cardmembers redeem credit card points for travel — car rentals, hotel stays, airline tickets, and more!
If you’re not sold on work from home customer service jobs, that’s okay too. American Express has a variety of virtual positions to choose from in human resources, marketing, and sales. Whatever your career goals and interests, you can find a work-at-home job that makes sense for you.
U-Haul is known for being the leader of DIY moving options. You may have used one of the orange and white trucks the last time you made a move. On top of moving truck rentals, U-Haul offers storage solutions at locations throughout the U.S. To keep their customers happy, U-Haul employs at-home agents to handle inbound calls as part of their Work From Home Contact Center:
Calls may be from potential customers wanting to learn about pricing and options or current movers experiencing troubles with a truck. The nature of calls you take depends on the job you apply for.
Most of the time, these virtual positions are part-time and given ‘moonlighter’ status. So, if you’ve been looking for a flexible way to supplement your income from your home office, U-Haul may very well be the place for you.
Hilton is a worldwide leader in the hospitality industry. Chances are, you’ve stayed at one of their many chain of hotels at one point in time. Through the Hilton At-Home program, you can assist Hilton customers as a Reservations Agent or become a part of their Customer Care team.
Whichever opportunity best suits your experience, you’ll be tasked with helping vacationers and visitors through various stages of their hotel stay.
Both positions come with some notable benefits like reduced room rates for you and your family. You can also receive:
Sound promising? Head on over to their career page to learn more about the perks of both at-home positions. You can even contact recruiter if you’re interested in learning more about becoming a telecommuter at Hilton!
While this list is a short one of five big-name brands with remote-friendly customer support roles, it’s just a small fraction of the many companies that can help you create an out-of-the-cubicle customer service career.
Be sure to check out the different ways to put your customer service skills to work remotely to get an idea of your options. And, when you’re ready, be sure to apply with confidence using the best resume hack you need to get noticed by recruiters (giving you more interview). Grab your free guide below to get started today. Isn’t it about time you kicked your cubicle to the curb?
Happily,
Ashlee
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]]>The post Customer Service Jobs From Home appeared first on Work from Home Happiness.
]]>For starters, there’s no expensive call center to operate. And, two, companies can hire the best talent regardless of geographic location.
So, if you’ve been searching for a way to get into the work from home world, give customer service jobs a look. Chances are, you’ll find at least one position that works for you whether you want a flexible contract job or a more stable employee position.
For the most part, customer service jobs from home fall into one of two categories:
Each has its own unique set of pros and cons.
As an employee, you will:
As an employee, you will not:
If you have a quiet home office, eight distraction-free hours during the day (for full-time), and the desire for stability, an employee position makes a lot of sense.
As a contractor you will:
As a contractor you will not:
If you have kids in your care, a crazy schedule, or looking to add to your income and aren’t too worried about employer-sponsored health insurance, a contractor position could very well work for you!
If you’ve ever worked in a call center, you already know what it’s like to work from home as a customer service rep. But instead of being in a cubicle with dozens of other reps, you’ll be working out of your home office.
Taking calls, escalating issues, and resolving customer complaints will be a daily part of your workday. In some instances, you may respond to customers via chat, email or even social media.
Open in many states across the U.S. as part of their At-Home Advisor program. You even get a Mac to use for work! Apple also has remote chat agent positions on occasion.
Two main virtual positions available here: Travel and Customer Service. Both offer set schedules that may include late night and evening shifts. Weekends are a must!
Often seasonal but offers the chance to remain on as a full-time employee.
Reservations, sales, and even roadside assistance are part of the U-Haul Home program.
Available in select states for hourly reservation agents. Hourly pay rate plus bonuses.
Offers customer service and support positions for wireless companies
Regularly hiring at-home reps. Often has virtual job fairs that can lead to employment offer.
Both customer service and sales positions here. Some opportunities for those with healthcare experience.
Opportunities for residents of North America, Europe, South America, and Asia
Offers a number of different at-home agent opportunities
As its name implies, mostly at-home support positions available here
Full-time, part-time, and even seasonal positions available at Sutherland/CloudSource
Advancement opportunities for at-home agents. Must pass pre-employment screening.
The company you probably know as the ‘copy machine people’ regularly hires home-based reps. In fact, they have an entire Virtual Office Program dedicated to at-home jobs throughout the company.
Receive plenty of training and some notable perks too when you sign on as an employee at Sykes. A customer service background is preferred but not required to get hired on here.
VIPdesk Connect regularly contracts with high-end brands to deliver top-notch customer service. No two agent positions are the same, and your benefits package will vary accordingly.
What makes contract customer service jobs from home popular is often the perk of being able to pick your own schedule. For anyone with kids or caretaker responsibilities, contract gigs may give you a chance to bring home a little bacon while still managing a busy household.
In fact, one of the contract customer service companies on this list allows agents to schedule themselves for blocks of time as short as 30 minutes. These super short chunks of time are great ways to earn money from home without eating into precious family time.
Considering a contractor opportunity for the flexibility? Consider one of these companies:
Agents at Accolade are paid per minute of talk time. You can choose when you work. But, remember, the more calls you take, the more you’ll earn.
Along with the ability to schedule yourself, there are also advancement opportunities with ACD Direct.
Agent positions at Advanis are part customer service, part market research. Most of your calls will be survey-type conversations with customers. Pay is a set hourly-wage.
At Arise you get a chance to launch your own virtual call center. This means you’ll have to put in a little leg work to get yourself registered as a business before contracting with them. But, you’ll also have a lot more control over your earnings and be able to recruit agents under you to work in your ‘call center.’
VoiceLog is a large third-party verification company. Agents here make outbound calls that help combat sales fraud. You’re guaranteed a minimum hourly wage and can work shifts as short as just two hours.
As you may have guessed by their name, ContractWorld offers a variety of contract customer service jobs from home. Some of their clients are national pizza chains. This means you may answer incoming calls from customers wanting to place a pizza order.
Agents are allowed to work on multiple projects at once. Some projects are more flexible than others. Most agents earn between $10-$12.
As an agent here, you will be making outbound calls. However, this is not a telemarketing positions. There is a good bit of appointment setting and lead followup phone calls to make.
Great Virtual Works prides themselves on offering quality positions for anyone needing a flexible schedule. In fact, they have specific programs for veterans and their spouses, college students, and stay-at-home moms.
You get to be your own boss as a LiveOps Agent. Once you go through the on boarding process, you can work on different projects that vary from insurance claims to warranty sales (and many more in between).
Like LiveOps, you’ll get to be your own boss as a NexRep agent. Agents can work on a variety of projects and have the flexibility to schedule themselves.
This list is definitely a good jumping off point if you’re interested in customer service jobs from home. But they’re not the only companies that hire remote agents.
If you’re looking for even more opportunities to earn as a customer service rep without the commute, be sure to check out these 22+ free job boards, blogs, and sites. Together, they can amount to dozens of legitimate leads each and every day.
And don’t forget about startups! Companies like Buffer, Zapier, and Olark are distributed teams which means all their customer service agents work from remote locations. You can join them! Browse this list of remote-friendly companies to see the many opportunities for support positions at startups.
Happily,
Ashlee
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]]>The post Work From Home Customer Service Jobs appeared first on Work from Home Happiness.
]]>There are no shortages of work from home customer service jobs. In fact, this popular home-based career path offers so many opportunities that you can pick one that is most appealing to you. From employee positions to contract jobs and even schedule-yourself options, you can choose to pursue something that fits into your busy schedule and lifestyle.
So, whether you’re a night owl, early bird, caretaker, single parent, student or any combination thereof, there are work from home customer service jobs available to fit your unique circumstances.
Many companies have long recognized the value in virtual customer service representatives. With a phone line and internet connection, home-based reps can perform the same duties as in-person staff without the overhead costs of operating a call center.
And as telecommuting and remote jobs gain popularity, more and more big-name companies are jumping on the work-from-home bandwagon and offering hundreds of new (legitimate) work from home customer service jobs.
Interested? If you have any kind of customer service or call center experience, check out this list of work from home customer service jobs.
See what I mean? From self-scheduling to set hours and even some notable employee benefits, there are a ton of work from home customer service jobs available. With this list, you can find an opportunity that combines your skills and talents while still allowing you to choose your availability. No matter your day-to-day responsibilities or preferences, you can find a work from home job that is perfect for you and your circumstances.
Great! But first, there are a couple of things you should consider. Weigh your options carefully and decide which kind of opportunity is right for you. Do you need extreme flexibility? Are you in need of employee benefits? Does the idea of being your own boss sound ideal? Take an honest assessment of your situation and only apply to those work from home customer service jobs that meet your needs.
Also, while the requirements for these jobs vary a bit, most of them have similar standards across the board. Some of these include:
What are you waiting for? Put your pleasant phone demeanor to good use with these work from home customer service jobs. Know someone who would be perfect for one of these opportunities? Feel free to pass the info along!
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