Change my details

View your personalised policy details, including the value of your cover, details of what you’re covered for, and annual limits at any time by logging into myHBF or the app.

Contact HBF on 133 423 or visit a branch for any of the following, and we’ll tell you if you need to supply any extra information and if additional waiting periods will apply to your cover:

• Add a new partner You’ll need to upgrade from a Singles to a Couples policy.
• Remove partner For example, in the case of divorce or separation.
• Add dependants Such as foster children, adopted children, children under your guardianship or children under 25 who are returning to full-time study.
• Add a new baby If you do this within three months of your baby’s birth, the child will be fully protected from their date of birth and won’t have to serve any new waiting periods.

HBF has a range of policy categories to suit your circumstances:

• Family policy - covers the primary policy owner, partner and all dependants up to the age of 25, provided they meet the criteria below.
• Parent Plus policy - covers the primary policy owner and all dependants up to the age of 25, provided they meet the criteria below.

On most Family and Parent Plus policies your children will be covered at no extra charge until the end of the year they turn 18, unless they’re married or in a de facto relationship. We will also cover your children up to the age of 25, provided they are:

• Not married or living in a de facto relationship
• Either studying full time OR earning less than $24,500 taxable income per calendar year

Additionally, you won't need to pay an excess for your children if they stay in hospital overnight on most HBF levels of Hospital and combined cover.

All of your health documentation is available instantly at myHBF and in the app, including policy documents, your claims history, claim quotes, statements of benefits and tax statements.

Registering for myHBF is quick and easy, you’ll just need your member number which can be found on any of our correspondence and on your member card.

Access your tax statements and tax claims statements by logging into myHBF. Each year by 15 July we’ll also send your HBF private health insurance tax statement directly to the Australian Taxation Office.

If you want to make changes to your policy, for example changing your Flexi Extras services or upgrading or downgrading your health insurance products, contact us and we’ll discuss your options with you.

You’ll be asked whether you’d like to receive policy-related communications electronically or by mail when you sign up. These messages are the essential things you need to know about your cover, like tax statements and policy changes.

Your preference will default to mail if you don’t choose either, but you can easily change to email notifications at any time for a fast, secure and paper-free way for us to contact you, by;

• Visiting myHBF
• Calling us on 133 423
• Ticking the box as you complete an application form when you change cover

HBF might also contact you (by phone call, text or email) about exclusive member benefits, insurance products and health services we think you might be interested in. You can opt-out of receiving this marketing information from HBF by logging into myHBF. Don’t worry, important notifications about your health cover won’t be affected.

Please note, HBF will be moving towards more electronic correspondence over the next 12 months. We encourage all members to review and update their email addresses.

If a person has been granted Power of Attorney to act on your behalf, simply fill out the Power of Attorney form and post it to us at: HBF, GPO Box C101, Perth WA 6809 or drop it into your nearest branch.

You can also authorise a partner, friend or relative to manage your membership via myHBF. The nominated person will be able to access and update your personal information, including making changes to your policy, cancelling your policy, making payments and submitting claims.

Suspend your policy when you’re overseas

If you’re going overseas for an extended period of time, you can put your cover on hold so you don’t have pay for your health insurance while you’re away, re-serve waiting periods or be affected by Lifetime Health Cover when you return.

You can suspend your cover if:

• You have held an eligible cover^* with HBF for at least 12 months.
• Your membership is paid up until your departure date
• You will be overseas for a minimum of two months.
• It has been at least 12 months since your last suspension.
• You have notified us of your suspension date before you leave.

Once you come back to Australia, you’ll need to:

• Contact us within two months of arrival to pick up where you left off.
• Provide proof of the dates you left and returned to Australia. We accept boarding passes or an international movement record.

To be effectively covered, your premium payments will start on the day you arrive back in Australia, not the day you contact us.

You can suspend your cover for a minimum of two months and up to a maximum of three years. If you are unable to resume your policy within this time period, the suspension will be cancelled.

For more information, visit our suspension page.

*Excludes Overseas visitors cover and Urgent Ambulance.

HBF provides comprehensive cover across Australia, though premiums and some benefits can vary from state to state. Contact us to see if your current health policy best suits your needs.

A family member should notify us in the event of your death, and we’ll do everything we can can to assist them through this difficult time. We’ll cancel your policy or move remaining family members to a different policy type (where appropriate), and there may be a refund in your premium.

You can access our complaints handling process by visiting your nearest HBF branch, by contacting an HBF member service advisor on 133 423 or by writing to us at GPO Box C101, Perth 6839.

If you are not satisfied with the outcome of your complaint, you can then ask to have it reviewed by the internal dispute resolution process by addressing your concern to:

HBF Dispute Manager
GPO Box C101
PERTH WA 6839
Phone: 133 423
Fax: (08) 9265 6356
Email: memberexperience@hbf.com.au

If a resolution is still not reached to your satisfaction you can contact the Commonwealth Ombudsman at www.ombudsman.gov.au.

We want you to be absolutely sure your new health cover is the right fit for you, so if you’re a new HBF member you have a 30-day ‘cooling-off’ period from the start date of your new policy. This means you can cancel within the 30 days to receive a refund on the premiums you’ve paid, as long as you haven’t made a claim

If you’re an existing HBF member and you’ve changed your level of cover, the 30-day cooling-off period also applies from the date your new level of cover starts. You can return to your previous level of cover to receive a credit for the extra premiums you’ve paid, as long as you haven’t made a claim on your new level of cover.

If you’re thinking about cancelling your cover, please contact us.

We process personal and payment details on a daily basis and are committed to ensuring that the privacy and security of our members’ personal information is fully protected. We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act.

The HBF Privacy Policy gives a summary of how HBF handles your personal information. For comprehensive information on how we collect, hold, use and disclose your personal data, see our new Privacy Collection Statement.