Waiting periods
A waiting period is a set amount of time during which you must continuously hold your level of cover before you can claim a benefit. Waiting periods exist to stop people from signing up when they need treatment, claiming and leaving without contributing premiums to the fund which drives premiums up for all other members of the health fund. Waiting periods may apply when you:
- Purchase health insurance for the first time
- Change your level of cover and end up with new services that were not on your previous cover. You’ll have to serve the relevant waiting periods for the new services before you can claim any benefits
- Change your level of cover and end up with higher benefits and/or limits. You’ll have to serve the relevant waiting periods before you can claim the increased benefits and/or limits. During this waiting period, you may be able to claim as per your previous cover
- Decrease your hospital excess. You’ll have to serve the relevant waiting periods before you can pay the lower excess. During this waiting period, you may be able to claim and the excess on your previous cover will apply
- Re-join a fund after a break from cover
Where you have continuous hospital cover and switch to HBF, we’ll honour any waiting periods you served on your previous health cover, so you won’t have to re-serve them. If you are part-way through a waiting period, you’ll just have to serve the remainder before you can claim.
Hospital excess
A hospital excess is the amount of money you agree to pay upfront when you’re admitted to hospital for treatment.
With HBF, you’ll only pay the excess once per person, per calendar year, no matter how many times you are admitted to hospital.
Exclusion
An exclusion is a service, treatment or good which is not included on your cover. No benefits are payable towards excluded treatments, services or goods. If you choose to get treatment for an excluded service, you may incur significant out of pocket costs.
For example, if your hospital insurance policy excludes Assisted reproductive services and you choose to get IVF, we won’t pay anything towards the cost of those services.
Restriction
A restriction is a treatment or service for which your health fund will only pay the minimum default benefit (this is set by the government). If a procedure or service is listed as restricted on your policy, you’ll be covered for it, but only to a very limited extent, leaving you with an out-of-pocket cost to pay.
For example, if you need Hospital psychiatric services but it’s listed as a restricted service on your policy, we will only pay the minimum default benefit for that service. That would leave you to pay the rest of the bill out of your own pocket. You can learn more about minimum default benefits on the Australian Government’s Private Health website.
When you review your cover options, consider your current and future health needs to ensure you get the right level of cover. If a policy has restricted services, think about whether you’ll need that treatment in future. If the answer is yes, you may want to consider a higher level of cover.
Hospital out-of-pocket
An out-of-pocket is the portion of a hospital bill that you pay from your own pocket for which you won’t be reimbursed – by either us or Medicare.